Our Return Window
Eligible products may be returned within 30 days of delivery.
To qualify, the product must generally be unused, undamaged, and returned in its original condition.
Return Conditions
Before requesting a return, please make sure that:
- The product has not been used.
- The product remains in its original condition.
- Original packaging is included when applicable.
- Accessories and included components are returned.
- The return request is submitted within the applicable timeframe.
Returned items may be inspected before a refund is approved.
Items Not Eligible for Return
Some products may not qualify for a standard return.
Examples may include:
- Personalized products
- Custom-made products
- Final-sale merchandise
- Used products
- Products damaged through customer use
- Certain hygiene-related products
- Items that cannot legally be returned
Additional product-specific restrictions may be displayed during purchase.
Requesting a Return
Please contact customer service before returning an item.
Include your order details and explain the reason for the return. If the item is damaged, defective, or incorrect, photographs may be requested to assist with the review.
After approval, return instructions will be provided.
Please wait for return instructions before shipping the product.
Return Shipping
Unless otherwise required by law, return shipping costs may be deducted from the refund or paid by the customer.
When an item was shipped incorrectly, arrived damaged, or is confirmed to be defective, the available return shipping arrangements may differ.
Refunds
Once a returned item arrives, it will be reviewed to confirm that it meets the applicable return conditions.
Approved refunds are generally sent to the payment method originally used for the purchase.
The time required for a refund to appear may depend on the payment provider or financial institution.
Damaged or Incorrect Merchandise
If you receive an item that is damaged, defective, or different from what you ordered, please contact customer service promptly.
We may request supporting information before determining the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.
Exchanges
Where available, eligible items may be exchanged for another product.
Exchange availability depends on inventory and other applicable conditions.